Cancellation & Refund Policy

At TiffIndia, we aim to deliver fresh, home-style meals to your doorstep with care and consistency. This policy outlines the terms for cancellations and refunds related to your tiffin orders.

1. Order Cancellations

One-Time Orders

• You may cancel a one-time tiffin order up to 2 hours before the delivery slot (i.e., by 9:30 AM for lunch, 4:30 PM for dinner).

• Cancellation requests made after this cutoff will not be accepted.

Meal Subscriptions

• Subscription cancellations must be requested at least 24 hours in advance of the next scheduled meal.

• You can pause or cancel your subscription by contacting our support team through email or WhatsApp.

2. How to Cancel an Order

To cancel your order or subscription, please contact us via:

 support@tiffindia.in
 +91 9146463626

Provide your order ID or registered phone number/email while making the cancellation request.

3. Refund Policy

For Cancelled Orders

• If your order is cancelled within the permitted timeframe, the amount paid will be refunded within 5–7 business days to the original mode of payment.

For Meal Subscriptions

• For cancelled subscriptions, unused days will be refunded on a pro-rata basis, deducting any applicable convenience or transaction charges.

No Refund Situations

• Refunds will not be issued in the following cases:

  • Cancellation after the cutoff time

  • Incorrect delivery address provided

  • Recipient unavailable at the time of delivery

  • Dislike of taste or preference (subjective food feedback)

4. Missed Delivery by TiffIndia

If your order is missed or undelivered due to an error on our part, you are eligible for:

• A full refund, or

• Free replacement tiffin on the next available slot

Please contact support within 2 hours of the missed delivery to claim.

5. Change or Pause in Subscription

• Subscription users can pause delivery (e.g., due to travel or personal reasons) by informing us at least 24 hours in advance.

• Missed notifications or late requests will not be compensated.

6. Contact Us

For any cancellation or refund-related concerns, reach out to:
 support@tiffindia.in
 +91 9146463626